The Digital Impact Alliance (DIAL) was established in 2016 to advance digital inclusion for everyone, everywhere and to overcome the systemic barriers preventing digital solutions from going to scale. Limestone Analytics conducted a comprehensive evaluation to assess the overall impact of DIAL’s first strategy, covering October 2016 through December 2020 and its programs on the digital ecosystem.
The purpose of the evaluation was to understand the impact and effectiveness of DIAL throughout its work for the first several years of implementation. In addition, it provided recommendations for the DIAL’s new Digital Beacons strategy.
The evaluation was based on a wide-ranging document review and the insights of over 70 key informant interviews (KIIs) and focus group participants. The study included both theory-based and performance components, which were implemented using mixed methods, including outcome harvesting, market systems analysis, and value for money analysis.
Limestone used four evaluation questions to design the research framework:
The final evaluation report presented the following recommendations:
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